One of my main management problems is dealing with other co-workers who have difficulty communicating their ideas, and expressing themselves.
I'm one of the head associates at the bank(north fork bank) i work at.As one of the supervisors, i need to keep an efficient pace during our busiest days. This means integrating all the workers skills and using them where they work best. The problem is when one of the workers has an issue with a situation, instead of talking an hearing each other's point of view, they tend to just argue. This is no good because apart from slowing us down, it makes us look bad in front of customers doing their business here. I've had some successful meetings with them, just to see it break down within 2 weeks.
Before we get audited, i really need to find a way to get them to establish a common ground. These are workers who are good at what they do, and have lots of potential, so hiring new people is out of the question.
Subscribe to:
Post Comments (Atom)
1 comment:
Hey Juan,
This is Sonija, who sit next to you!
I didn't know you are the supervisor!
Anyway, I first misunderstood you were saying that the co-workers have difficulty communicating their ideas is because they don't express themselves clearly, which is one of my problem! However, you were actually dealing with their arguments....um... I never experience this in my life yet, acutally I'm the one who argue, not dealing.LOL~
I'm curious how do you let them calm down and co-operate together.
Does the argument affect their cooperation?
Post a Comment